Airsoft Shopping

Well today I had another bad experience with Evike. They are the leader when it comes to having inventory but their quality assurance sucks, customer service, and organization. The main problem I have with Evike is the walk in store. I had some issues that required the assistance of a store manager. When I opened the door to Evike I saw the ticket meter like at a meat market. I saw the number at 40 : (. When I went up to the counter to pull my ticket it read 90. Keep in mind I was under the impression they had made a fast line but even in the fast line people were frustrated, up-set, babies crying, and people dieing : ( J/K. The point is Evike was up to the same customer service and poor support but what do you expect from a carrier of Airsoft guns who started from a small hole in the wall. I have to admit I love going to Evike for their displays and appearance and indoor shooting rang and love for the game. I can not fault Evike but I can fault the management for not training their staff, or having process in place to help resolve common customer issues.

So the issue I have is this: I submitted an order to Evike on Friday midnight and was very excited to know I had finally made my choice VFC Baby M4… but I had some questions for sales. I sent an email to Caesar in Sales and asked what is the process for canceling an order, and what would I need to do? Next thing I know I get an email from Caesar at 6:21PM letting me know my order has been altered and is in the process for being canceled. I sent Caesar an email at 6:42PM saying I never said to cancel the order, I never received a response just a cancellation notice from Evike. I sent multiple emails and guess what no luck. I called Evike the next day Saturday but they do not answer their phones on Saturday.I sent the store, sales, webmaster, and tech support an email voicing my concern, heck I even sent a fax requesting a call back. I looked all over for a walk-in store phone number and guess what no luck. I had to drive 60 miles to speak with the store and when I got to Evike I walked in to the everlasting long line. Thank god the Evike wheel was gone..

When I walked into the store I spoke to a nice lady who was showing airsofters how to use Airsoft guns, in the in-door shooting range. When she came out I asked to speak to a manager and she said sorry but the manager was busy (Harry is his name) and I said well I have some concerns about an order that was canceled. I explained that Caesar from sales canceled my order and I am upset. I showed her my email to Sales@evike.com and she also confirmed that he should have never canceled my order. She then located Harry the Evike store manager. When I spoke with Harry he told me there is nothing he could do but put notes on their desk both accounting and sales to let them know not to cancel the order. This is it? This is what I get? I drove 60 miles for nothing and Harry said he could not do anything but put notes on their desk. Harry told me the internet department is separate from the walk in store have you ever thought of using a Point of Sales system that is linked to a main database that all departments can use? I still see sales associates using calculators while looking up prices on the web. Hey I thought the departments were different? What do you expect its evike Like I said bush league rookies like I told my buddies but hey thanks for the airsoft gun I think?